Complaints

If the Client has any complaint relating to our services which they are unable to resolve with the director responsible, they should contact the Compliance Director, who will then ensure our formal complaint procedures have been initiated.

Complaints are treated very seriously and every attempt is made to resolve them quickly. Furthermore, in accordance with the Codes of Practice under the Jersey Financial Services law, any serious complaints unresolved after three months are reported to the Jersey Financial Services Commission.

Confidentiality and Security

Information passed to or kept by us is deemed confidential and will not be disclosed to any third parties except, in the normal course of business, as required by law, or as authorised by the client, or their agents.

If, on the Client’s authority, we are working in conjunction with other professional intermediaries we will assume that we may disclose any relevant aspect of the Client’s affairs to them.

In the event that the Client’s or their authorised agents request electronic data transfer, such as e-mail or facsimile, we will make all reasonable efforts to protect confidentiality. However, by entering into this agreement, the Client accepts that such means of communication has inherent risks and that the Client will not hold Consortia liable.

Where Consortia receives a request or instruction from the Client or their agents by electronic data transfer, then a means of secondary verification, such as verbal confirmation may be required.

Monies on Client Account

Monies received in respect of a specific entity will normally be paid into a specific bank account maintained for that entity. Where monies received cannot be applied to a specific account they will be placed on a general client account. Interest is only given general client account balances where the amount involved is greater than £100,000 and held for in excess of 7 days or where the amount is in excess of £10,000 and is held for a period in excess of 28 days.

Commissions

It is not our policy to accept any commissions for deposits placed with bankers. Where we receive commissions from investment managers or brokers these will be divided equally between ourselves and the entity concerned by way of a reduction of our agreed fees. Commissions received will be disclosed by raising a credit note for the applicable amount.

Money Laundering

As in most countries, we are required by law to report evidence or suspicion of money laundering or criminal conduct. If such an event should occur we are prohibited from notifying clients of the fact that a report has been made.

The relevant statutory provisions, which are aimed at preventing criminal activity, require that we obtain proof of identity from all clients for whom we act.

Accordingly, clients will normally be required to produce information and documentation to evidence their identity, residential address and the source of any material funds introduced.

Termination

Circumstances may arise where it is necessary for either of us to terminate the business relationship. In such an event the Client will be responsible for fees and all disbursements due to us until either the completion of any transfer of services to an alternative provider, or the closure processes are complete. Fees payable in advance are not refundable.

Acceptance

Up until such time as you notify us in writing to the contrary, by us continuing to act without such notification, you accept the terms of this agreement notwithstanding that this agreement may not be signed.

Applicable Law

For and on behalf of Consortia Partnership Limited

Director


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Date............................................


Agreed and accepted by the Client Signature / Name


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Date............................................

Principal entity at the time of issue:-